1. Author

    This makes so much sense. Thanks for the write up. It puts it all into perspective. A master BT socket is really a piece of wire with a box on the end. I have since moved mine and couldn’t be happier. The original must have been installed 30 years ago and was completely in the wrong place. Thanks again.

    1. Author

      Hi, 30 years ago broadband wasn’t about, Im sure it was time for an update. Im glad it helped. Bob

  2. I read some comments online regarding this scenario, my master socket was installed by BT a few weeks back, so many said “it’s illegal to touch it”. I cannot believe people listen to such rubbish. Anyway the workmanship by Openreach was so terrible I had no choice other than to do it myself. Great write up.

    1. Author

      Theres nothing worst than seeing wires on show when they can be easily hidden. Best of luck. Bob

  3. I need to move my master socket (now on windowsill). But the outside supply cable is not long enough to move socket near to skirting. How can I use a new continuous longer length of supply cable?

    1. Author

      You would need to get some external grade telephone cabling & a waterproof joint to extend it.
      Better than that if you’re London or Essex bound, give us a call.
      Thanks Bob.

  4. Hi Bob, my master socket is in the hallway & I also have an extension socket behind my TV but when i connect my router to it, it doesn’t work. Can you kindly advise.

    1. Author

      Thanks for your enquiry. You may have an SSFP socket in the hallway (Service specific Front Plate). It’s a socket that stops the broadband from continuing down the line. Email a pic of the hallway socket & I can advise. Best regards.

  5. I want drill a hole for curtains but my master socket is in the way. It’s a 5c mk4 and I need to drill about a foot above it. Does the wiring in wall run down to the ground or up through the ceiling? Many thanks

    1. Author

      Hi, sorry I would have no way of knowing how the original cable was put in. It could go either way. When installing a BT master socket to your premise you can generally see the cabling come from outside to in. If you have a “new build” then generally an electrician or builder will run the cabling of which becomes your property. If it is fitted into the wall, you could undo the retaining screws of the telephone socket and see which way the cables run. Thanks for your enquiry.

  6. If I am wanting to move my master socket who do I use would it be an electrician? Or someone more specific to phone lines etc? Thank you in advance.

    1. Author

      Hi Leanne – Why would you use an electrician?? Would you use a gardener makes as much sense?
      Always use the skilled trade:
      A telephone engineer will be able to test your connection on completion. A telephone engineer will have the correct tools.
      A telephone engineer will know how to correct any related broadband problems to give you the best speeds possible.

      An electrician does electrics not communications.

  7. Thanks for a good and honest post Bob. Our master socket is near window sill in the corner of the house and also extended internally to a tv connection point. Now while both are in living room, we struggle with wifi signal at fsr corners of the house. So ideal place would be near entrance porch to put a router, as its in center of the house. The best way to do this would be to extend the wire externally and move the socket. So hopfully entire house gets enough signal. Please advice.

    1. Author

      Hi Sid: All housing construction is different, thicker walls, foiled insulation etc.- Wifi signals in general, if sent from a central point in the building are transmitted more efficiently around the area. Saying that though, it will depend on the size of your property. Wifi isn’t infinite – It has a send & receive range.
      Yes is the answer to your question: At the incoming point of the BT wire, install a new comms wire to the new location. If the wire is to be used externally get an external grade wire.

  8. Hi, my original socket was in my hallway & when I went with BT a few years ago they suggested I use the socket in my bedroom as the main socket, as at the time my PC was in the bedroom. Since then I have left BT and want my socket in the hallway to be the master. Everything we use that needs WiFi is downstairs.
    When I asked a Sky employee about this he said “BT had done something to my socket and I’d have to stick with using the one upstairs.
    This causes issues when we all need the internet at the same time.
    Can you please advise?

    Many thanks Alison

    1. Author

      Hi Alison – This can be easily rectified. The Sky employee is not a telephone engineer.
      Any local Ex-BT engineer would be able to do this for you quite easily.
      Have you tried finding a local ex BT engineer? What area are you in?

      Try here: http://ex-btengineer.co.uk/

      Lets get it sorted for you – If you need any assistance in finding someone, let know via email: btengineerlondon@gmail.com

  9. Hi,

    Have recently been discussing the possibility of moving (or at least duplicating) my NTE5C Master socket which is currently in a small room at the front of my property. I want to have it in the lounge where it would be more accessible and central. My first inclination was to purchase a new NTE5C with VDSL MK4 and a VDSL MK4 for the original MS. I intended to connect a CW1308 cable to the A&B on the original Master socket replacement faceplate and run it to my lounge. At that point, I intended to connect the CW1308 to the ‘service’ side of the relocated NTE5C and then plugging in the VDSL MK4 faceplate. However, I have been told that this would create a dual filter scenario and would stop my signal as the A&B connection on the VDSL faceplate at the original site is filtered. Is this correct? Would I not be able to relocate in this manner?

    Many thanks. John.

    1. Author

      Hi John
      Yes – you will be filtering a filter.
      For the correct functionality of your service you must have a direct, main feed to a master socket at connections A & B.
      This, I assume will now be, the routers new position, fitting the Mk4, (dual faceplate). At this Socket the service will be split, Bbnd one side & dial tone the other.
      Using the extension outlets inside the Mk4 socket, dial tone can then be extended on CW1308 using terminals 2 & 5.
      If you are going to feed another master socket from this point (Not a Mk4 dual plate, no need as there will be no Bbnd to deal with) – only use 2&5. Should it feed a slave socket use 2,5 & 3.

      If you need someone local to your area for a visit: Use http://www.ex-btengineer.co.uk to see if they can help.

      Thank you

      1. Hi,

        Many thanks for your prompt response. So, in a nutshell, I cannot do what I intended, link one NTE5C to another NTE5C via the A&B terminals. So, what would the situation be if I removed the existing NTE5C, and;

        1. Replaced it with a BT80A; then
        2. Run the cable, I assume I would need specific cable rather than CW1308 – please advise, up into the loft and down into the lounge; then
        3. Connect the cable to the A&B terminals on the back of the NTE5C; then
        4. Insert the VDSL MK4.

        Would this work, and what consequences would I face from Openreach should they ever come out to check the installation for any faults?

        Your help is much appreciated as currently the location of the Master socket is in a small room at the front and I have to run power leads from one side of the room to the router and cordless base station. Consequently these power leads cross the doorway which is dangerous for my wife who is blind and continually trips over them.


  10. Is it possible to remove the BT wiring & socket completely?
    I haven’t used BT for over 10 years and the socket is on my front window sill.
    I am just about to have new windows and the room plastered and would like to just remove the socket as I have no need for it .

    Can I do this?

    1. Author

      If you have no contract with any supplier using the BT network, there is nothing stopping you from removing any unwanted equipment.
      It’s your house – Not theirs.
      If you want a new connection sometime in the future, a provider will fit you a new line & socket when required.
      Some may have a free connection offer – Some may have a fitting charge.

  11. When I’ve had a porch added to my house the builder noted that the cable running down from the eaves had perished (which would explain some intermittent issues we’ve had over the years), but when Openreach came out to replace the cable for a small fee they noted that because the porch stops them simply going up a ladder we would have to pay substantially more to move the overhead wire.
    Is this correct? Or can my builder rewire from the box at the eaves down to the master socket??
    Thanks very much

    1. Author

      Yes you can repair yourself.
      Any BT telephone wire on your property can be changed quite easily.
      As long as you use an external grade telephone wire, it should be quite an easy replacement.
      Thanks for your enquiry.

  12. Hi,
    We currently have our master socket in the lounge in a position which leaves the hub either behind the sofa, or plugs and wiring on display. Can we have the wiring diverted externally and relocate the hub in
    a bedroom. This is probably more central in the house so I wouldn’t think it would effect the Wi-Fi signal much.

    1. Author

      Hi Dan yes you can.
      The BT telephone wire that connects to your property can quite easily be shifted to suit you.
      The new BT telephone wiring can be run externally to a new location & fitted where you want it.


Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.