Can I move my Master BT Socket?
This is a question I get asked repeatedly.
Can I move my Master BT Socket?
Is it legal to move the main BT socket?
There is no law regarding your master
BT socket. Just a contract.
When it was originally installed,
sometimes in such a ridiculous place,
you will want to move it.
Sometimes the wiring has been installed by the builder or electrician,
with no thought to the end users requirements.
Who wants a master socket installed behind their front door or on a window sill?
As the house owner you can have it
where you want it.
No one can tell you different,
it’s your house.
In regards to the original BT installation, that was to suit the person before you.
The contract in place is to protect the supplier from bad installation practices.
It does not give you any commitment to what you need.
BT Openreach, also do not hide wiring and ugly installations are commonplace.
Drilling through door and window frames, wires on show down internal walls.
Wires clipped to skirting boards and many more amateur techniques.
Want to move your master BT socket?
The place it is in presently, does not work for you?
This is no problem, as long as the work is competent.
It will not interfere with your service,
causing unnecessary call outs.
Who’s going to know? Will it work?
There are no records of every wire installed in every house in the UK.
Once the incoming wire crosses your boundary – You are responsible for it.
As long as it is a competent installation,
it will be fine.
Is it dangerous?
No, It’s scarier crossing a London road.
Am I breaking the law?
What law is there to break?
You are in a contract with certain requirements.
Openreach are not the law,
just another large corporation.
If the cable comes from overhead,
“Do Not” lower its height,
there are legal safety heights to respect.
Attach to where it meets your property and reroute to where you want it.
Does anybody really care?
I suggest “not really”, the socket is where you want it to be now.
You are what matters.
It is not a gas or electric meter
Touching it will not affect you.
You are only bound by a “contract” protecting the provider.
There is not a common law, involving the Police, about shifting a BT master socket.
Don’t be fooled by gossip.
Know the facts about a telephone socket & a piece of wire.
It’s not illegal to change it, move it or open it.
Would you really expect the police to be interested??
Been listening to forum chatter boxes that parrot, It’s illegal…
They have no idea or experience in what’s involved
BT boundary for your wiring responsibility
The picture below, taken from the Openreach website clearly shows the way they see your contract. It states:
BT Home Improvement Service – information and charges
We won’t be able to tell you if there’s a charge
until after an engineer visits your premises.
It’s free of charge if the problem is with our network
outside the boundary of your premises.
As you can see, the purple line denotes that you are responsible for any wiring
after the boundary line of your premises.
Moving the master makes no difference to the contract scenario.
You’ll still be responsible regardless of it being moved or not.
Can I move my Master BT Socket to a new location
Here is an installation of a master socket that the homeowner
was not at all happy about.
Would you be?
The Openreach employee had no idea of what they was doing,
drilling from outside, in to the house.
Damaging the window sill, leaving a loop of wire on show.
Showing how “not” to install a BT master socket
On this occasion, BT engineer London, removed the socket,
pulled the wiring back through and shifted the telephone cable
to where it should have been when first installed.
Down near the skirting and next to a power socket.
A reasonable place for any home and no damage to the property.
Openreach would not come back and fix their bad work:
Instead they quoted £130+vat + £69 per hour as a call out
Plus parts to replace the socket.
Can I move my Master BT Socket? Yes..!
My master socket is in the wrong place
I have seen master sockets installed in various strange places.
BT engineer London can move any socket to any location you require.
If your master socket is in the wrong place, we can move it.
This installation by Openreach shows a situation
you don’t have to put up with.
The client was told by the
“the incoming wire comes through at the top of the window,
the master socket needs to go at this point“.
This is not the case, you can have the socket anywhere you want
within the guidelines set out by your provider, during installation.
Rectifying the above was an easy fix.
Removing the BT connection boxes, pulling out the incoming wire,
then re-cabling it closer to the front part of the house.
Drilled through the wall and installed the socket in a more acceptable location.
It now sits behind the TV in the lounge.
Can I move my Master BT Socket? – Of course you can!
Just don’t mess it up…! Or it could cost you.
Need to ask a question?
Not happy with your installation?
Leave a comment below
All the above scenarios were easily rectified and a professional job completed for the home owners.
You don’t need to put up with an ugly wire drilled through the window or on show along the wall.